Frequently Asked Questions

1. I'm an employee. How do I sign up?
   To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at SandiaExtras@corestream.com or call 1-855-514-8800.
2. How do I log in?
   To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact Sandia Extras customer service at SandiaExtras@corestream.com or call 1-855-514-8800.
3. What is my password?
   You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Login problems?" link for additional support options.
4. How do I change my personal information?
   If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
5. Can my friends and family use the site?
   No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “VOLINS” on your paycheck.
7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “VOLINS” on your paycheck. You will be able to see a breakdown of your deductions on the Sandia Extras website. Please visit Sandia Extras and select “My Deduction History” under “My Tools” to access your information.
8. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
9. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the Sandia Extras site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Sandia Extras customer service at SandiaExtras@corestream.com or call 1-855-514-8800.
10. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
11. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through Sandia Extras. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the Sandia Extras program.
12. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Sandia Extras does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Sandia Extras customer service for assistance at 1-855-514-8800 if you need to escalate.
13. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    ARAG Legal Insurance
    This plan is a year-long commitment. You may only cancel or make changes during the annual enrollment period, unless you have experienced a qualifying life event. Employees that wish to cancel their coverage may do so by logging into Sandia Extras; going to the ARAG Legal product page; clicking the enrollment link; and choosing "Cancel enrollment." Employees may also contact Sandia Extras customer service at 1-855-514-8800.
    
    ID Watchdog Identity Theft Protection
    Employees that wish to cancel their coverage may do so by logging into Sandia Extras; going to the ID Watchdog product page; clicking the enrollment link; and choosing "Cancel enrollment." Employees may also contact Sandia Extras customer service at 1-855-514-8800.
    
    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.
    
    MetLife Accident Insurance
    This plan is a year-long commitment. You may only cancel or make changes during the annual enrollment period, unless you have experienced a qualifying life event. Employees that wish to cancel their coverage may do so by logging into Sandia Extras; going to the MetLife Accident product page; clicking the enrollment link; and choosing "Cancel enrollment." Employees may also contact Sandia Extras customer service at 1-855-514-8800.
    
    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.
    
    MetLife Critical Illness Insurance
    This plan is a year-long commitment. You may only cancel or make changes during the annual enrollment period, unless you have experienced a qualifying life event. Employees that wish to cancel their coverage may do so by logging into Sandia Extras; going to the MetLife Critical Illness product page; clicking the enrollment link; and choosing "Cancel enrollment." Employees may also contact Sandia Extras customer service at 1-855-514-8800.
    
    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy.
    
    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
    
    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
14. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.